FAQs

Q: What is your company's shipping policy in the UK?
A: We offer free shipping on all orders within the UK and aim to deliver within 5 business days using Royal Mail 2nd Class delivery.

Q. What about shipping outside the UK?
A. We charge a small surcharge to cover international orders which is usually USD$4 for small items such as cufflinks, ties and pocket squares. For larger items like belts and wallets the surcharge is USD$10. We use International Economy Shipping to pass the saving onto you.

Q: Where do you source your products from?
A: Our products are sourced from various suppliers within the UK and internationally to bring you the best selection of products.

Q: Do you have a physical store location?
A: Currently, we only operate online to bring our products directly to your doorstep.

Q: Can I return or exchange a product?
A: Yes, we offer a 30-day return or exchange policy on all of our products. Please refer to our Shipping & Returns policy for more information.

Q: How can I contact customer support?
A: You can reach out to us through our contact page. Our customer support team is available from 9am to 5pm GMT, Monday to Friday.

Q: Are your products authentic and of high quality?
A: Absolutely! We take pride in offering only authentic and high-quality products to our customers. We carefully source our products from trusted suppliers to ensure the highest level of satisfaction.